Refund & Cancellation Policy

Last updated: 18 October 2026

Every Qme T-shirt is custom made. It is printed with your personal QR code, and we make it only after your online payment is confirmed. For this reason all sales are final: we do not give refunds, and an order cannot be cancelled after payment.

No refunds

We do not refund an order for any of these reasons:

• change of mind, or you no longer want the T-shirt;
• a size, colour or tier that you selected yourself;
• a wrong link, phone number or address that you gave us;
• normal colour differences between a screen and the fabric.

If the fault is ours: we replace, not refund

If we made a mistake, we will print and send you a replacement T-shirt at no extra cost. This applies when:

• the T-shirt arrives torn, damaged or defective;
• there is a print fault;
• the size, colour or product delivered is different from your order;
• the QR code we printed does not scan or does not open your page.

How to claim a replacement

• Email hello.qmewear@gmail.com within 7 days of delivery with your order ID (for example QME-0012).
• Send clear photos and, please, a short unboxing video recorded while opening the parcel. We may ask for more details or ask you to send the T-shirt back.
• We reject a claim if the T-shirt or its QR code was cut, torn, scratched, washed, worn, covered or changed after delivery, or if the photos do not match the damage described.

When we do refund

• You were charged twice, or money was deducted but no order was confirmed. We refund the extra or unconfirmed amount.
• We are unable to make or deliver your order and cannot replace it.

Approved refunds go back to the original payment method and usually reach you in 5 to 7 business days, depending on your bank.

Cancellation

You can leave the order page at any time before you pay. Once payment is confirmed, the order cannot be cancelled because production starts for your personal QR code.